Subscription, cancellation and refunds
Last updated: 6 Nov 2026
These rules cover the subscription Merchants pay to Palikaw (not customers’ purchases in stores, which are each Merchant’s responsibility).
1. Free trial
Every new account gets a free trial, no card needed. Nothing is charged automatically when it ends.
2. Cancelling
You can stop at any time by simply not renewing. The store stays active until the end of the paid period.
3. Refunds
A paid subscription is fully refunded if requested within 7 days of payment and the store received no more than 20 orders in that time.
After that, the current period is not refunded, except for a serious outage on our side (more than 48 hours in total in the month): the lost time is then added for free or refunded pro rata.
Refunds use the same method as the payment (CCP / BaridiMob transfer) within 15 days. Request at contact@palikaw.com.
4. Changing plan
Upgrading takes effect immediately; the difference is calculated pro rata.